Export Orders / International Deliveries
We also arrange delivery to European and International destinations.
We can arrange bespoke delivery solutions for you on very little notice. We pride our ability to find the most competitive delivery through our large network of delivery partners including national and international couriers, private hires and independents.
Please ensure all contact details are correct when processing your order. A member of our Customer Services team will review your order and be in touch with an accurate delivery cost within 24-48 hours. To ensure no commitment to your order, please select Bank Transfer at checkout.
FREE Local Collection and Delivery Services
Local pickup – COLLECT FOR FREE
Collect from our business address: 30 RUE DE BONNETON, 69530 BRIGNAIS, France
Orders are typically ready in under 1 hour, but before arriving to collect your order, please contact us before coming.
Delivery Times
At Import Wholesaler, we offer reliable delivery services from Monday to Friday between 8:00 AM and 6:00 PM. To make things more convenient for you, we provide a one-hour delivery window on the day of delivery, allowing you to plan the rest of your day with ease.
We aim to dispatch all orders within 24–48 hours of receiving full payment. During peak periods, dispatch may take up to 7–10 additional working days, though we always strive to keep any delays to a minimum.
While we do our best to keep our stock system updated in real-time, there may be rare occasions when an item becomes temporarily unavailable. If this happens, we’ll notify you as soon as possible.
If your order is time-sensitive, please contact us at info@importwholesaler.com. We’ll do our best to accommodate special delivery requests. Weekend deliveries and specific time slots may be arranged upon request, although we cannot guarantee availability for these services.
Your satisfaction is our priority, and we are always here to assist with your delivery needs.
Order Tracking
Once your order has been dispatched, you will automatically receive an email with your tracking number and a direct link to the tracking website.
On the day of delivery, we’ll also provide you with a one-hour delivery window, so you can plan your day without disruption.
Please ensure that the contact details provided at checkout are accurate, as this helps us keep you informed every step of the way. If your plans change, you’ll usually have the option to reschedule your delivery to a more convenient time.
We work closely with our delivery partners to ensure your order reaches you smoothly and at a time that suits you best, because your convenience is our priority.
Claims, Damages & Shortages Policy
Please note that all claims must be submitted in writing, either by email or by post. Unfortunately, our Customer Services team cannot process claims, report shortages, or handle damage reports over the phone.
Damages
While we take great care to ensure all goods arrive in excellent condition, occasionally damage may occur during transit. If your order arrives damaged, please follow these steps:
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Inspect goods while the driver is present.
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If you notice any damage, note it immediately on the delivery paperwork and sign as ‘DAMAGED’.
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Do not sign for goods as ‘unchecked’ or without a comment, as we cannot process claims in such cases.
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For pallet deliveries, if the damage is significant, you may refuse the delivery, but please contact us first.
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In all cases, please take clear photographic evidence of the damage to support your claim.
Shortages
Each delivery comes with an invoice, which lists all items shipped (unless you’re a drop shipping customer and have requested no invoice with the goods). Please check your delivery against this invoice, not your original online order, as some products may go out of stock or be discontinued between the time you placed your order and dispatch.
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If an item is missing from the invoice, it was out of stock and will need to be reordered when available.
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You will only be charged for items dispatched.
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If you cannot locate your invoice, please contact us and we’ll provide a copy. Before doing so, please check thoroughly, including inside box flaps or on the pallet wrap.
Submitting a Claim
If, after checking the delivery against the invoice, you believe there are missing or damaged items, please contact us in writing within 3 working days of receiving your order.
We appreciate your understanding and cooperation in helping us resolve issues quickly and efficiently.